Returns, refunds and cancellation

Enquiries are not orders

A website form or WhatsApp message is an enquiry. Nothing is produced until you have a written quotation and have confirmed it, so there is nothing to cancel at enquiry stage.

Changing or cancelling a confirmed order

Boxes are made to your specification. Please tell us as soon as possible by phone or WhatsApp if you need to change or cancel. Whether this is possible depends on how far the order has progressed, and we confirm the outcome in writing.

Custom and printed boxes

These are made to the size, board and artwork you approve. Please check sizes and artwork carefully before approving. Approved custom and printed goods are not taken back except as agreed with us in writing.

Returns

Goods once sold will not be taken back, except as agreed with us in writing. If you think the goods supplied do not match the quotation, contact us the same day.

Damaged, short or wrong goods

• Check the number of packages and their condition when they arrive.
• Note any damage or shortage on the delivery receipt.
• Tell us the same day by phone or WhatsApp, with photos of the packaging and the goods.
• We review the matter and agree the remedy with you in writing.

Refunds and credit

Where we agree in writing that a refund or credit is due, it is made as agreed with you, for example by bank transfer or adjustment against a later supply. Bank details are shared with the quotation or invoice.

Responsibility in transit

Our responsibility ceases after delivery to the motor lorry or vehicle. See Shipping & Delivery and Terms
Returns & refunds.

Contact

Anshika Enterprises, Basai Railway Colony, Gurugram 122001. +91 87505 15157 · +91 99586 39301.